With money tight eating is more of a treat for many of us but I am finding going to restaurants, particularly those owned by the large chains has evolved into a lottery. I am the first to offer praise when it is due - but more often than not I feel let down. Surely I cannot be alone in my view.
You know the kind of thing that happens; you build a high expectation in anticipation of having a tasty meal and a really enjoyable experience but you end up thoroughly disappointed by the slow, sloppy service and food that fails to live up to expectations.
Last night was a classic example. My wife and I took friends to a lovely old pub, the Black Horse, alongside the Grand Union Canal at Great Linford, Milton Keynes. We hadn't eaten there for a few years. It was then called the Proud Perch and everything about the place was excellent. So, we had high hopes of renewing our acquaintance with the place by having a great dining experience. But, things didn't quite work out that way.
We'd pre-booked but found the bar to be crowded when we arrived so we positioned ourselves at a clearing at one end close to the dining area. Just two bar staff were frantically serving but ignored us for several minutes. Okay, they were busy - but a simple acknowledgement - a greeting suggesting 'somebody will be with you in a moment' would have been the kind of gesture expected. After being shown to our table it was quite a while before the waitress came. She was the only one serving about a dozen tables but she should have been able to cope. With several of the overhead spotlights not working, I had insufficient light to read the menu and my wife had to do this for me. I had to request a wine list. After asking if they had a Rioja and was informed 'we have Spanish Rioja'. Hmm! We asked for water (bottled and tap) but had to ask twice more when it hadn't arrived. We also asked repeatedly for the drinks ordered by our guests to be served. After some time the wine came but with no decorum it was plonked on the table and left for us to pour ourselves. No big deal - but a modicum of basic staff training - or a level of customer interest from our waitress - would have ensured she at least made an effort.
