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This is a most concerning book that every airline passenger should consider - but will be afraid to read. The contents should make anyone think twice before taking a seat on a commercial airliner and it certainly will force many passengers to be more discerning over their choice of carrier particularly if the culture exposed in the book is taking place elsewhere.
John Warham's account of the pressures his employer, Cathay Pacific Airways, had imposed on their pilots shows how absolutely deplorably the CX management behaved. The book clearly defines just how the 'number crunchers' dictated that commercial considerations should override flight safety issues and the welfare of Cathay's loyal employees and customers.
I was once proud to be a Cathay Pacific regular flyer's club Gold Card member during the period covered by the book. In fairness the airline looked after me superbly well but most passengers could not have known about what was really going on behind the scenes. I had been aware of the action taken by the cabin crews and later heard about the pilot dispute that ultimately led to the dismissal of the 49ers in 2001, but I never knew any of the details. Perhaps this was because at no time was I ever inconvenienced and the airline did a wonderful job of deliberately keeping their customers in the dark over the causes of the dispute, at least in the UK. I was invited on to the flight deck on several occasions but there was never any talk or indication of any pilot unrest and as far as I was aware, despite accusations from their management to the contrary, the pilots only ever demonstrated that they had the company's interests at heart. I only learnt about the reasons behind the pilots concerns in John Warham's book. As far as passengers were concerned - it was business as usual and Cathay Pacific certainly did a great job to paint a reputable picture of their airline to customers, although it seems from the evidence contained in this book, they were stretching the truth.
John Warham's account of the pressures his employer, Cathay Pacific Airways, had imposed on their pilots shows how absolutely deplorably the CX management behaved. The book clearly defines just how the 'number crunchers' dictated that commercial considerations should override flight safety issues and the welfare of Cathay's loyal employees and customers.
I was once proud to be a Cathay Pacific regular flyer's club Gold Card member during the period covered by the book. In fairness the airline looked after me superbly well but most passengers could not have known about what was really going on behind the scenes. I had been aware of the action taken by the cabin crews and later heard about the pilot dispute that ultimately led to the dismissal of the 49ers in 2001, but I never knew any of the details. Perhaps this was because at no time was I ever inconvenienced and the airline did a wonderful job of deliberately keeping their customers in the dark over the causes of the dispute, at least in the UK. I was invited on to the flight deck on several occasions but there was never any talk or indication of any pilot unrest and as far as I was aware, despite accusations from their management to the contrary, the pilots only ever demonstrated that they had the company's interests at heart. I only learnt about the reasons behind the pilots concerns in John Warham's book. As far as passengers were concerned - it was business as usual and Cathay Pacific certainly did a great job to paint a reputable picture of their airline to customers, although it seems from the evidence contained in this book, they were stretching the truth.
