123 - ANYTHING BUT EASY

I often wonder how some companies manage to remain in business when they treat their customers so appallingly. Now, you would think that renewing a web domain name when it falls due would be a very basic procedure; and you would be right. But it is not as simple as you would think if you are a customer of 123.

When I was notified by automated mail from 123 that one of my domain names was due for renewal, as instructed, I logged in to the 123 site and attempted to access the control panel that SHOULD allow customers to process their renewals quickly and without fuss. But, after entering my password several times access was denied. I followed the instructions to change my password but all this returned was a page of error messages. I tried on several occasions over a period of days without success. I then searched the 123 website for a way to contact the company by email but this revealled nothing more than an automated page of standard questions and answers and as far as I could see, no mailing address is listed.